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Return Policy
· Wonpro
LLC agrees to replace any Wonpro product, sold by Wonpro LLC, which has
failed within
ONE YEAR. You
must obtain a Return Merchandise Authorization (RMA) number before
returning the merchandises. Please send e-mail to
sales@wonpro.us
or
call 480-298-0920 to obtain an RMA number.
· If
you wish to return a product for any reason, we will gladly accept the
return with no questions asked. Your merchandise must be returned within
30 days. There will be a 25% re-stocking
fee unless they were defective (failed within one year) or were shipped
incorrectly.
· All
merchandise must be returned in their original packaging. You must
include with the return all manuals, accessories and parts.
· We
have very very few returns, indeed much less than 0.1%. Please
note that
Nobody
Likes Returns
including us – any return is a serious waste of our time & our money,
and your time & your money. So, if you are not sure which products to
order - Please Call!
Shipping Policy
· FedEx
Same Day Shipping for
orders placed before
1:00 p.m. Arizona Time.
Please
note FedEx does NOT deliver to US Post Office "P. O. Box"
addresses.
· Same
Day
FedEx
Shipping:
For orders placed before
1:00 P.M.
Pacific STD Time.
35%
discount for
FedEx International
Priority:
Please use coupon code
"fedex_intl".
Free FedEx
Ground
shipping
for orders >
150 lbs.
Please select
“APO
Domestic Priority Mail Shipping $0.00”.
· UPS
is
FedEx
–
we use
UPS
to get
RATES as a work-around to solve a few
eBay's ProStore
eCommerce software problems.
We
ship
FedEx,
not
UPS
–
FedEx goes to Iraq
but
UPS does not.
The ability to ship to Iraq is very important to us.
UPS Ground
à
FedEx Ground
UPS 3 Day Select
à
FedEx Express Saver
UPS 2 nd Day Air
à
FedEx 2 Day Air
UPS Next Day Air Saver à
FedEx Standard Overnight (by 3:00 p.m.)
UPS Next Day Air
à
FedEx Priority Overnight (by 10:30 a.m.)
UPS Worldwide Expedited SM
à
FedEx International Economy
UPS Worldwide Express SM
à
FedEx International Priority
· Military
Orders
-- All
domestic APO addresses (AE, AP and AA) are shipped via USPS
“Priority Mail”.
It's been our experience that even though sometimes it may take a
while, with Priority Mail
USPS always handles APO addresses extremely reliable!
· USPS
Priority Mail is cost effective for small orders, but can be very difficult to
track.
USPS packages do
get lost sometimes.
USPS never guarantees 100% delivery
–
i.e.,
it is "best effort" only.
Please note that
we are NOT responsible
if USPS says “package delivered” but you do not have your package.
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